Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

What was good

Pros: The hotel looks beautiful from the outside. But basic finishes on the inside. It needs some updates. The waiters/waitresses and bartenders are nice and polite. The hotel has activities and entertainment, great music.

What was bad

Cons: The wifi was spotty. They have a small window to take your Covid-19 test (3-7pm), which should be all day as this is important! The nurses in the doctor's office are rude. If you arrive 20 minutes before 7pm, the nurses will not answer the door because they want to go home. That's unacceptable. No one should have to complain for them to open the door within work hours. The 3 restaurants have weird hours and no reservations, so there is a 90% chance you may not get dinner any night, which defeats the purpose of all inclusive. To get a meal, you will either have to eat from the buffet or wait in line from 5pm until the restaurants open. Who wants to rush from an excursion to wait in a long line for dinner???? If you have a complaint about something and want to speak with the manager, Vanessa or Terrell, they will provide no solutions and give you robotic/generic responses. They need to renovate the property as well because it looks dated. The penthouse floor (15th floor) looks like basic rooms. Quite a few guests complained that their sheets were wet.