Name: Chateau Big White
Address: 5335 Big White Road, Beaverdell, Beaverdell, Beaverdell, V1P 1P3, Canada
Rating: 8

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24-hour reception

Elevator/lift

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Restaurant

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Free Wi-Fi

Internet

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Parking

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Pets Not Allowed

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Temperature control for staff

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Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Big White Ski Resort

Kelowna International Airport

Penticton Airport

Chateau Big White

Beaverdell

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safe

mini-bar

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wi-fi

kitchen

We took a punt on where to stay in Big White. Our daughter is working there but we had to book accommodation before she arrived.
Our punt was very successful!
We booked through Central Reservations which was seemless and very efficient.
Chateau Big White is in the main village and within walking distance of the supermarket, ski school, centre management, ski hire and bars and restaurants. There is also a nice restaurant on the ground floor.
We had a three bedroom apartment that also had a kitchen, lounge room, dining table and two bathrooms.
The drying room is on the first ground floor and very convenient.
I can't fault the accommodation (the bed in the main bedroom was only a double, not a queen).
Central Reservations booked us a taxi to take us to Kelowna and the driver was there five minutes before the scheduled time.
We had a great time and would not hesitate to stay here again.

Great stay in a perfect location

Loved being in the heart of the village, just wish this perfect location had a balcony as it was so clear, sunny & warm. However we did enjoy the weather on the village picnic tables. The staff at this hotel were very friendly and helpful. I would stay here again

Wonderful getaway

We stayed at the Chateau Big White for a 5 night 4 day ski trip in March 2019. We stayed in Unit 320, which had a mountain view, therefore it was very quiet with little village noise. The unit itself was more spacious than I expected, which was great for the two of us. The kitchen was well equipped and housekeeping kept everything stocked and fresh everyday (coffee, tea, sugar, towels). The housekeeping staff goes above and beyond, making the bed daily and even doing up any dishes that were left in the sink. The location of the hotel is perfect for ski in ski out, better than most in Big White we found. It is also perfectly situated to many amazing restaurants. Out of any ski resort, we have found that Big White has the BEST food!  Overall we had a great stay, and would highly recommend the unit and the hotel. Although it is a little dated, we found it comfortable and clean. The murphy bed was a little hard though, but the sectional was very comfy to curl up on after a day on the slopes! We will definitely be back! 
Side note: The hotel is very warm, temperature wise, but we solved that by leaving out window open. No harm for us, but might be coming someone may want to be aware of.

Great Village Location

My wife and I took a trip to Big White and decided to stay at the Chateau Big White in mid December 2019.  The hotel is conveniently located right beside the Plaza chair lift but you do need to go up a slight hill.

The room was big enough for the two of us and it had the basics for what we needed.  We were there primarily for the skiing but having a few more comforts would have been nice. The room we had did not have a full size fridge so we did have some trouble getting everything we needed stored for our stay.  The gas fire place was nice to have but the room was always very warm so we hardly ever turned it on. We found it odd that there were no dressers or drawers to put anything in.  Not a big issue, we just lived out of our suitcases.  The hotel provided robes which was convenient for when we went to the outdoor hot tub.  

The hotel provided ski locks that could be used in the hotel ski locker when you store your skis overnight as well as on the mountain during the day.  There was also free underground parking.

Overall we had a great time at the Chateau Big White.

Pleasant Stay

This place is a bit tatty around the edges but to be honest that is outweighed by all the things that it does get right. 

My room was a nice end room, which had a comfortable bed and plenty of space to work (I know, on a ski holiday!) and make coffee. There were plenty of good quality toiletries and the room was cleaned to a good standard every day. It was also warm. 

The hotel is also in a absolutely great position, and is pretty much ski in/ ski out. It's close to some good places to eat, and the restaurant attached to the hotel is quite reasonable. 

The staff were also great, and eager to help. All my bookings (ski pass etc.) were waiting for me as promised. 

Just one tip ... the check-in is at the hotel and not in central reservations.

Good

Excellent location at Big White, easy to access slopes for skiing etc.
Room was very big, and clean with loads of space and a full kitchen so easy to prep breakfast before skiing. Staff were mostly friendly and welcoming. A bit of a mix up on check in, we arrived early not expecting a room but asking to park as we skied for the day before checking in. Cha at reception said that our room was next to be cleaned so would be ready shortly, which was a bonus so we headed out to ski. I returned 2 hours later and asked about Checking in, as I thought our room would be ready as promised earlier, to be told. Your room isn't ready, I said OK, do you mind if I wait in reception as it was very cold -20 outside, and I was told "Check- in is not till 4pm you know" I replied, yes I am aware and I did not expect and early check in but was offered one earlier in the day before skiing. I quietly waited and read a book and at 2 minutes to 4pm another couple came in and got a room straight away, I rechecked if ours was ready to be told, "Its almost ready, we have 3 housekeepers off sick". So at 4pm usual check in time we still waiting for room we were told was almost ready at 11am, and being told about staffing issues. This was a bit of a rough way to introduce the hotel to us, don't offer early check in if it is not available, especially when I did not ask for or expect it, the leave us waiting till after 4pm and check in other people while I sit at reception waiting.
Aside from the check in debacle the stay was excellent and room well appointed and comfortable.

Great location

Great location for ski-in ski-out. Poor lighting particularly in the bathroom. Needs to be renovated. Difficult to regulate temperature and hot air rises to bedroom. Hot tub, widely advertised doesn't work and locals say it hasn't worked for years. 

Great location. Hot tub doesn't work.

Warning, they will place an up-front charge for potential damages on your credit card and it will take days for it to be zeroed out. This is a decidedly customer unfriendly policy that guest should be aware of before booking. 

Every staff member we dealt with was friendly and tried to be helpful.  The bar/restaurant was great, super helpful staff and nice atmosphere.  It could benefit from a broader selection of Okanagan wines. 

The property is dated throughout. I would definitely not call it a "Chateau", more like a lodge. The bedroom in our loft had an old CRT TV in the room, only the living room had a flat screen. 

The hot tub was decent but not hot enough for our taste, nor for the couple sharing it with us.  It was not much better than "warm." 

Overall impression is that its a good central location and the hotel was probably great in its prime.  My son just started at UBCO in Kelowna and this was a trip to get the lay of the land at Big White.  However, with the dated interior and other issues, we will probably stay somewhere else next time.

The Cons outweigh the Pros

The accommodation is ideally located right in the village and is super accessible HOWEVER we had a few complaints I'm afraid (and I have never done this before!)  
* The lodge did warn that our room would have some noise issues - we're easy going people and figured with double glazed windows we'd be ok but NO! Be advised, the noise is next level!  Our room faced Snow Shoe Sams and it felt like there was a Rave going on in our lounge room - it was horrific! and every night (bar when there was a power cut - blessed relief!) And on staff night (Sunday) it went on until atleast 2am!
* During our stay there was a power outage to the whole village for over 24 hours (a tree had fallen on power lines, so just a natural 'disaster') however there was absolutely NO emergency lighting in Chateau Big White (surely this is illegal?!) The corridors were pitch black - thank heavens for mobile phone torches!
* The Hot Tub was 'temporarily out of service', however according to a couple of people who were long term residents this was permanent!  Not good in a ski lodge!
* The Laundry was appalling - you had to buy a $10 card and then load $10 credit onto it - a ridiculous system when you just want to do a quick simple wash before travelling again! Added to this there were only 2 machines, both of which were constantly used by bar/bistro staff for uniform washing!
* There was no Reception operating in the lodge, so really no one to speak to about any worries - just not good enough.
We loved Big White and do realize we chose a cheap accommodation option, but we wont make that mistake again.

Noise is next level in some rooms!

Stayed at the Chateau Big White over Spring break 2019.
Selected for the location which is great - right off the Plaza chair and close to The Village.

However the rooms are very dated and much need of an upgrade.  They are dark and dingy and the bed mattress are terrible.  Well beyond their expiry date.  Time for some reinvestment back  into this hotel.

Even with the convenient location would not recommend.

 

Chateau Big White

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