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February 2024
Very welcoming receptionist
We received the hospital deal and didn't even ask for it! The customer service was excellent!! We came with family to the London hospital and the receptionist was so kind and caring! The room was very clean and smelled so good we went arrived. the queen beds are very comfortable! We chose the breakf
couple
August 2022
Excellent hotel, Super customer service!
My husband and I had booked at a different hotel and it was beyond terrible so at the last minute we drove to the Holiday Inn & Suites in London. The front desk clerk, Ricken, was simply wonderful. He quickly booked us into a terrific room and calmed me down. His kindness and thouthfulness were grea
August 2022
Accommodating
We were on our way back from a visit to Woodstock. There, we stayed at the Best Western Plus and got no sleep because of the noise throughout the place, and decided on the way home to stop and spend a night in London at the Holiday Inn and Suites (Wellington Street). This place never disappoints.
family
October 2021
Good Experience (Pet Friendly)
We stayed at this location last weekend and had a positive experience. Check in/out was prompt and friendly. We booked a larger room with a separate bedroom and living room area as we were traveling with our small dog and wanted some extra room for the pup to run around. We did not eat at the on-s
family
September 2022
Great people and facilites
Stayed in London due to husbands hospitalization. Richard, the manager, was so helpful and flexible as I didn’t know from day to day if I would still need a room. All the front desk staff were very friendly, always saying hello and addressing me by name. Room was perfect, nice and clean. Even t
couple
June 2022
Comfortable Stay
I was very scared to stay at Holiday Inn as some of the reviews here were a bit scary, any how I found my stay to be very comfortable. The front desk staff members were very nice. The room was nice a big. The location of this hotel is great, so many restaurants around this hotel. I would definitely
August 2023
Holiday Inn not impressed
Well just spent the weekend at Holiday Inn Wellington st London location.Staff were A1 however the 2 queen beds were less than comfortable they make noises with everything.Im here for a wedding and I can tell you didn't sleep at all and my shoulder and back aches.Now the rest of the wedding party th
business trip
September 2020
I expected a little more...cleanliness...
Previous guest's fingerprints still on the in-room Keurig machine? In these days of Covid?! Seriously?!
...aside from that utter disgusting realisation I made this morning, the place is in serious need of an update. Sliding closet doors removed at some point of the hotel's existence reveals rusted,
family
February 2024
Stay away
Booked for a hockey tournament, got the team rate. Check in was good, as they accommodated an early one. Told they upgraded our room. Had the king suite with a fold out sofa bed. Room was dated, spelled something awful every time we entered. The sofa bed was a joke, springs missing, no foam or suppo
April 2023
Mediocre in London
Usually like to stay positive, but that property needs some serious love.
Pros - great parking availability. Proximity to a pub that's open late which was helpful for a later dinner. There was a patio with some chairs that would likely be a nice space in the summer. Pool was clean enough and there