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family
January 2023
Oh What A Wonderful Christmas!
Thank you, thank you, thank you!
This is the second time I've stayed here for Christmas for ten nights, in order to visit my son as a Divorced Dad from the UK.
I went for the suite this year as my son is 8 years old and we needed the space to play! The suite was perfect, beautiful corner bath and lo
family
August 2022
Enjoyed our visit
Stayed 3 nights mid-week, our rooms on main floor were spacious and very clean, beds and pillows were comfy. Enjoyed the indoor pool and restaurant on site ( delicious and abundant breakfast buffet, yummy pizza). Great location (across street from a nice mall ), lots of parking and friendly, attent
April 2022
Excellent as always.
Reception staff are always lovely, proficient and timely. Ample parking at front of hotel. Great restaurants no more than a few minutes walk. Common areas are immaculate. Rooms are immaculate. What more does one need?
family
September 2024
Surprised by the negative reviews - a nice hotel!
I must admit, I was a little nervous to stay here after reading some of the recent reviews, however we were pleasantly surprised. Rooms were great (esp. for a family of 5), hotel staff were very friendly and accommodating and area seemed safe. It would be nice if they replaced carpet in the rooms wi
couple
August 2022
Great Hotel
Great Hotel just off the 401 in London, Ontario great location if you are traveling in the are this is our second time at this property, great decore large rooms extremely clean I am little desapointed no hot tub in the pool area but the pool was great all the employees are very friendly and helpful
family
April 2022
Standard chain hotel
This is my first time travelling since the Covid pandemic started. Hotel lobby is beautiful, good location and nice rooms. Very clean over all. Found a few quirks: no pen and paper in room, no wash cloths. The fan in the bathroom only runs for 30 minutes (I usually leave it on to help with noise so
August 2024
Lousy
The bed was lumpy, the sheets are pilled, the floors are warped, its dated and needs updating,we booked 2 nights and did not get clean towels for showers the next day , had to go ask and they only brought towels , no facecloths.the furniture is chipped..they put us out by the road so lots of honking
June 2023
Power Outage With No Backup Generator
The power went out so we were unable to shower or see our way to pack, as the hotel did not have a backup generator, which every hotel, especially a so-called 4-star hotel, should have. When I asked for an adjustment I was told to call back when the manager returned! Staff should be empowered.
business trip
January 2023
Large, dated hotel
mid level place, found the floors to be quite filthy. wouldnot choose to stay here again given the number of local alternative choices. Fitness centre is also extremely old and limited. Location is convenient next to 401.
family
August 2022
Beware, bad security.
Our car was broken into while parked in the Sheraton's parking lot. The rear window was completely smashed in and the inside of the car filled with vaporized auto glass. We couldn't get it repaired in London, and made the 10-hour drive home with the empty rear window covered with plastic sheeting a