Name: Swissotel Shenyang
Address: No 109 Qingnian Street, Shenyang, Shenyang, Shenyang, 110014, China
Rating: 9

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Heating

Security guard

Newspapers

Ticket assistance

Gift shop

Express check-in/check-out

Garden

Private check-in/check-out

General

Non-smoking rooms

Room service

Family room

VIP room amenities

Smoke Detector

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Diet menu (on request)

Breakfast

Buffet breakfast

Breakfast in the room

Cafe

Restaurant

Kitchen

Meals

Free Wi-Fi

Internet

Car rental

Airport transportation

Transfer services

Transfer

English

Multi-language staff

Chinese

Languages Spoken

Tour assistance

Tourist services

Ping-Pong

Recreation

Free parking

Parking nearby

Free Parking on Premises

Parking

Swimming pool

Spa tub

Indoor Pool

Pool and beach

Business center

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Doctor

Massage

Beauty services

Sauna

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

At the hotel

Shenyang Taoxian International Airport

Swissotel Shenyang

Shenyang

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Best experience best food and especially Ali awali the waiter was very professional and helpful we had a really great time.
I advise everyone to visit kimpinski hôtel beirut you’ll not regret it you willing really like it

Vacation

I had an amazing stay at Dead sea at Kimpenski hotel. We were here for 4 days retreat and had ana amazing stay and amazing service. Both Moman and Wael Naeem gave us special service treatment.

Also, the shisha was amazing and Islam from shisha man was amazing at service.

Amazing trip to dead sea

I have stayed twice in the Kempinski Hotel in Shenyang. I have enjoyed both times. This time my room was very spacious and had every type of amenity that one could imagine. The view was also lovely. The hotel has a very good breakfast, a nice pool, gym, steam room and bar with its own Paulaner brewery. The bar also has nice live music on some nights. My only issue is that it is difficult to obtain wine. The foyer bar will only sell wine by the bottle and it is not on the main bar menu. Also the mini bar does not contain wine. That is the only problem I have found. Otherwise it is great and it is my preference hotel in Shenyang. I have tried others but I would prefer to stay here. 

Very comfortable hotel 

I very much liked this hotel. It is pleasantly located and ideal for taking walks along the river and over the bridge which is immediately in front of the hotel. The room was spacious and well appointed affording good views of the colourful city lights at night.  The breakfast was very good with a wide selection of Western and Asian food.

Five Stars from me

The location is fantastic & it has been changed from Kempinski to Swissotel ShenYang. Gym & swimming pool is simple, but the rooms are huge, comfortable and it is amazing. The location is very convenient & its less than 5 minutes walk away from a bustling night market.

Will consider staying here again when I’m back in town.

Spent 9 days starting beginning of 2020 Spring Festival which coincided with the first tough days of the Corona Virus period. The hotel had an extremely low occupancy and all restaurants were closed, except for breakast.

The first two days a very good breakfast buffet was offered in the restaurant – both Chinese and Western palates (and eyes) were made very happy! But as of the third day, in compliance with government instructions, breakfast was available only by room service. There were no problems in combining breakfast for a total of 4 adults & 1 child in the larger of two rooms. Every individual detail requested was fully met in top quality and generous amounts. We felt this was quite impressive and deserves special positive mention!

All was served on a huge roll-in trolley with two shelves and served on a roll-in spacious dining table. Extra chairs had been made available, every desire was met. Amazing!!!

On the downside of this northern China example of a top 5-star global hotel chain is the extremely low bandwidth available for communication. For the author, needing to communicate heavily even during this trip, it was a nightmare. Receptionists and the head of the hotel IT himself tried their best a few times but only extremely little improvement was noticeable. Certain times of the day seemed better than others – on a very low level. De-activating VPN (advisable for a Westerner traveling in China!) helped hardly at all.

By the judgment of a non-IT specialist, but traveling power user for decades in 5-star properties on six continents, the problem is a hardware one. The Chinese owners just have not bothered to update equipment in this 14-year old property to meet 2020 necessities. When this view was expressed to staff, the ones in the know did not object and remained silent.

It was unfortunate having to complain knowing these people were simply doing their best with what was available. To the traveler’s extreme frustration, no middle or senior managers, such as an executive assistant manager or even the general manager (all Chinese) could be moved to respond to eMails, let alone show up in the hotel. TGhis had nothing to do with the Corona Virus  but with the Spring Festival.

For some reason, rates charged did not reflect this inferior demonstration of responsibility at all! Just for this, the Shenyang Kempinski is a disgrace to the brand’s name and reputation! Since the traveler happens to be based in the same city as the chain’s global head office in Europe it is considered to pay them a visit. Nine days of this attitude from top levels is intolerable!

Lower staff levels all showed great attitudes and commanded respect for how they tried to cover for the higher-ups. A little more staff training in the lower ranks could help but all-in-all, the rest was fine. 

Subjective observation in closing: This hotel has the best mattresses and pillows I have ever encountered in any hotel. Sleep was heaven: Silent rooms and perfect bedding!

And a final question: With the hotel almost completely empty and two rooms booked, why could the “head traveler” not be granted a room upgrade? Most chains would have done this.

Torn between super room and (some) badly trained staff with (mostly) great attitudes

Swissotel Shenyang

Main amenities of the hotel

Location

Available rooms