Name: Hotel San Roque
Address: Calle de la Media Luna #10C-48, Cartagena, Cartagena, Cartagena, 130015, Colombia
Rating: 7

Air conditioning

24-hour reception

Currency exchange

Smoke-free property

Ticket assistance

General

Non-smoking rooms

Flat-screen TV

Shower/Bathtub

Shower

Rooms

Laundry

Safe-deposit box

Concierge services

Luggage storage

Services and amenities

Free Wi-Fi

Internet access

Internet

Transfer services

Transfer

Spanish

English

Languages Spoken

Tour assistance

Tourist services

No parking

Parking

Fax and copy machine

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Rafael Nunez International Airport

Hotel San Roque

Cartagena

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Hats off to whom ever staged the rooms and took photographs. They did an awesome job as believe me, they bare a faint resemblance to what they are actually like. We had contemplated only staying only one night but they had already but thru our credit card charges for the full stay. This was thru Booking dot com and we were surprised as we had not presented our credit card. I can see being charged one night upon registration, but all four?
Our room was crowded and offered little space to open suitcases. The bathroom had hair balls in the corners and flip flops were worn in the shower. We had to request a top sheet as the beds were made with only the fitted sheets. Also we booked a triple room and received one towel. We did not use the safe in the room as it was just sitting on top of the dresser and not bolted to anything. The wifi was very weak and we were seldom able to all three access internet at the same time. The saving grace for this place was that it was quiet and the staff fairly friendly. The rooftop deck was small but offered a nice evening breeze. After two martinis each we decided that this place was pretty good after all. There was a Juan Valdez two doors down which was great for morning coffee and free wifi.

Not Exactly as Illustrated

This is a rather cheap hotel -in relative terms, not absolute terms- given the price of hotels located within this perimeter around the historical center (between 5 to 10 minutes walking). However, for this price, don't expect much. The room where we stayed is pretty basic and rather small and it is not the kind of room that makes you want spend any unnecessary time in it, which may not be such an inconvenient in a city like Cartagena. The white neon light is a bit depressing. There is no hot water but it's not a big deal since the water isn't actually cold but rather tepid and the climate is generally hot or very hot in Cartagena. We only had one problem during our stay: the air conditioner in our room started to leak on the second day and wasn't fixed before we leave the hotel on day 4. The staff just placed a bucket below the air conditioner. There is no breakfast but only coffee available (with or without milk I guess). With regards to the staff, I would say that overall the employees are friendly and ready to help.
Although the hotel is a 5 to 10 minutes walk from the historical center, the street, in which it is located, is very "popular", meaning very loud with a lot of bars and a significant number of prostitutes over the the week-end, at night. You might find this kind of entertaining as a young tourist traveling with your friends but not so much so if you travel with your kids!
Conclusion: as a low-budget option, it can be a good choice for the location near the historical center but if your budget constraint is not so tight, spending more money on the hotel to get something more pleasant would be a better choice.

A you-get (more or less)-what-you-pay-for hotel

Service was bad. Not very friendly and when we arrived the bathroom wasnt clean, so i asked if it could be cleaned again while we were out but when we came back nothing changed and it was too late to clean it that day. Location is good but i would - if i'd went again - choose a hotel more in the middle of the road. At that end you find more than usual prostitutes and people who are selling drugs. Security was good, though. As far as I know there was always someone to open and close the gate at night. Our room had an okay size but it could have been bigger for two people. I didnt like how everyone on the hallway could hear whats happening in our bathroom because there werent any real windows. 
aircondition was working and not noisy.

Unfriendly atmosphere

You can walk into town within 5 min. Although the hostel has a good location but that's all. Attention! No employee speaks even a single word of English. The employee who checked us in was very unfriendly. It is far too expensive. It was extremely noisy at night, even though we were on the second floor. The WLAN has no connection in the room. The bathroom was moldy and ugly. On the bedding were ridiculous spots, we slept in our sleeping bags. In the morning we checked out we had no electricity. 

I didn´t like it at all...

At first, I thought the hotel was kind of charming in a shabby chic sort of way. But, the rooms vary widely. Some were twice the size of others but were meant for the same number of people. Our bathroom was tiny, with barely enough room to turn around (I could lean my head against the wall in front of me while using the toilet). The AC in some rooms worked better than others. There's no breakfast. The receptionists don't speak a word of English and their Spanish is heavily accented and pretty difficult to understand. 

The worst thing about this place, though, is that I had money stolen from the locked room safe. When we realized that the code we had set didn't work, we went down to reception and they fed us some story (through Google translate) about the codes being reset when the batteries died. He brought a master key up (which was just kept in an unlocked drawer at the reception desk) and opened it for us (though suspiciously didn't bring any spare batteries just in case). Luckily everything else was still there and not ALL my money was stolen (guess they were hoping I wouldn't notice if only some went missing), but it was enough to to be annoying. Of course the guy at the front desk was completely unhelpful and did not offer any sort of assistance or even an apology. AVOID.

Hotel San Roque

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Internet

Transfer

Languages Spoken

Tourist services

Parking

Business

Pets

Policies

Check-in terms and conditions

Additional information

Payment