Credit card will be used for guarantee purposes only. When settling the bill, the property will accept cash only (in Japanese Yen).
You must inform the hotel in advance what time you plan to check in. If your check-in time changes, please update the hotel.
To use the property's free shuttle, please make a reservation at least 3 days in advance. Please call the property once you get to the station/bus stop. Contact details can be found on the booking confirmation.
To eat dinner at the property, a reservation must be made at least 3 days in advance.
The property has a curfew at 23:00. Guests cannot enter or leave the property after this time.
Payment
In the hotel
In cash
In the currency of the hotel — JPY
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru