Name: Richmond Hotel Nagoya Shinkansenguchi
Address: 2-12-3Kamejima, Nagoya, Nagoya, Nagoya, 453-0013, Japan
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Newspapers

All Spaces Non-Smoking (public and private)

General

Soundproof rooms

Room service

Fridge

Hairdryer

Flat-screen TV

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Linens

Slippers

Toiletries

Rooms

Laundry

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Vending machine

Kettle

Meals

Free Wi-Fi

Internet

English

Japanese

Languages Spoken

No parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Nagoya Airport

Chubu Centrair International Airport

Richmond Hotel Nagoya Shinkansenguchi

Nagoya

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The room is organized and clean. I stayed for 5days and housekeeping staff reminded me that it is mandatory to change the sheets, linen and towels; asked for my most convenient time to complete this. Necessities and essentials are available in the reception area and it is your choice what to get: this is one of the best ways in addressing wastage. Breakfast is extremely superb where everything is available - soup, greens, bread, fish, curry, breads, coffee, fruits; what a complete meal for breakfast!

Hotel is super tidy!

Was booking on behalf of clients.  Had supplied all credit information and received confirmation.  There was a confirmed email sent and all was settled.  Nothing was indicated in the email that the hotel only accept credit card from the clients on the spot.

When clients check in, the hotel insisted the clients to pay.  Was on phone with them for the last 30 minutes and they refuse to budge, stating security laws and only accept payment from clients.  The company offered credit card details and it was not negoitable.  The ONLY WAY was to charge the clients.  They have only ONE WAY to all problems and it had to be their way.

With a hotels that is so rigid, I would never every put my clients in the hotel for they are not problem solvers, but problem creators.

I can actually foresee what answers they will give.  "Sorry madam, this is our standard procedure".  This hotel does not serve from the heart and have no intention to take care of their clients.  Avoid at all costs.l

Super bad customer service.  Avoid at all costs

Stayed for 2 nights during weekdays. It takes about 6mins walk from JR Nagoya station Shinkansen exit. There are a few convenient stores nearby. Our "Double" rooms 17.3 sqm are mostly smaller compared to other Richmond Hotels, but it is newer and remain high standard in quality. I would like to go back to this hotel in the future if I stay in Nagoya again.

Another modern and comfortable Richmond Hotel

Just a couple of nights here and very impressed with this hotel. Excellent location near the station and ever so friendly service. One of the best Japanese buffet breakfasts you’ll find. We’ll be back!!

Nice 

The hotel is a 6-8 minute walk from the train station.  There were a lot of constructions around the station, so my first impression of Nagoya wasn't great.  However, the hotel is clean and new.   The check-in process was easy and the staff was friendly.

Our double room was very small but clean and quiet.  The breakfast had a good selection though leaning more toward Japanese food.  There are convenient stores nearby and a lot of restaurants in the train station.  The ramen restaurant, Menya Shishimaru, across the street from the hotel is outstanding.  There is always a long queue in front of the restaurant.

Clean hotel near the train station

The hotel is very new seem just open, the room is good, the size is bigger then business hotel, and very clean.
Near JR station walk around 8 mins and many convenience stores around the hotel. Also many restaurants too.

New and  Nice staff, great location

Located about 12 minutes away from Nagoya Station, the hotel is not very easy to get to. It is 4 minutes from a subway station. I won’t recommend solo female travelers to alight at this station after 9 pm.  

There are a few factors which ruined my stay at Richmond Hotel. 

Firstly, even though I booked for a double too for two adults, the housekeeping gave me one set of pillows. That was rectified after I called the front desk. 

I stayed there for three nights. When I asked for a late check out of 1230 pm, I was told I had to pay for that. Most hotels (apart from budget chain hotels like Toyoko Inn) would have acceded to my request. Best Western Takayama did it with a smile. 

I tried to explain to the front desk who got someone by the name of Aakahari (I could be wrong) who could speak English. It was a bad decision. He was rude. He spoke loudly and gesticulates way too much. I tried to speak to the manager that evening. Eventually, the manager told me he could not make a decision. It was an exasperating experience. I’m writing this review in the hope that the hotel can train their English speaking staff to treat their guests with respect. 

Nevertheless, the double room is spacious. There are a few power points. There are a few usb cables given. Unfortunately the one for iPhone doesn’t work. The best thing is the Handy Phone. You can make free international phone calls. 

Am I coming back? No! Neither will I recommend this to anyone.

Richmond Hotel Nagoya Shinkansenguchi

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Languages Spoken

Parking

Pool and beach

Business

Pets

Policies

Check-in terms and conditions

Additional information

Payment