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October 2024
Very central with large rooms
The hotel is very centrally located. The bedroom was big and comfortable but did not have a view backing on to another building which made it dark. The cleanliness in the corridors was not good , bits of paper, wrappers left on the corridors for more than one day. The breakfast in the ballroom was v
couple
November 2019
Because of the amazing staff it should be a 5 star hotel
While I have stayed at many 4 and 5 star hotels it was usually wasted on me because I never really used the services of any staff, my interaction usually was limited to the check in staff and if they didn't make me fill out my name and address by hand then that was perfect. My stay at this hotel ch
couple
January 2019
As it says on the tin
The hotel is ok. The room was clean and comfortable. Check in was fine. They do not seem to have their own restaurant so they have an arrangement with the adjoining restaurant. Therefore if you don’t pay for an upgrade, you have to sit in a separate area where there is minimal choice and worst of al
company
October 2018
Nice hotel friendly staff.
The staff were very friendly and helpful. We got one of the rooms that was recently renovated on the 1st floor. If you are staying I recommend you try and get one of the rooms that has been renovated. it was very modern, functional and spacious. The hotel do provide a free breakfast it is basic but
company
December 2022
Noisy in the weekend
Nice big and clean rooms and soft beds. Nice and quiet during the week but on friday there was a party in their event room on the ground floor. We stayed on the third floor and we were not able to sleep because of the music. It did not stop until 2 am at night. The next morning someone locked themse
February 2020
Big room, no window, average breakfast
Stayed for 2 nights. Best thing is the location - next to the cathedral. The room was big with 2 double beds. Clean. Good shower and bathroom. But window was onto an inner stair well. The breakfast - included in room rate - was in the bar. Not allowed in the main restaurant for a much better b
company
May 2022
Good location. Looks good. Staff is friendly. But rooms are disgraceful
This property is located in a prime location in downtown Chihuahua. The staff was very attentive.
But then we got to the room: ours had a window that looked into the internal emergency exit stairs, which would've been fine, except for people using them all night long, stomping on the metal steps, wh
company
October 2019
Not a Quality hotel
This was our last hotel on our Copper Canyon trip and it was a huge disappointment.
On the outside it looks ok but once your inside things go from bad to worse, it has two elevators but only one works it is small and slow. There was dust all over the fourth floor and were talking a lot of dust. Our
September 2018
It does not deliver
Big rooms, well groomed....
Old furniture, old beds, ugly pillows....
Bathrooms are old but they are all functional.
Free breakfast its not tasty at all....
Two elevators, one out of order, in a full hotel packed with loud teenagers....
The only thing I really appreciated was René (waiter)loving an
company
February 2019
avoid at all costs!
It is a construction site and should not be renting rooms— elevator, electric and water all intermittent, everything is covered in plaster dust. Staff is understandably demoralized and underemployed. FLEE!