Name: Rose Hotel
Address: 930 Mariano Escobedo Centro, Monterrey, Monterrey, Monterrey, 64000, Mexico
Rating: 6

24-hour reception

Elevator/lift

Smoking areas

Ticket assistance

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Parking

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

General Mariano Escobedo International Airport

Rose Hotel

Monterrey

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This is a first class hotel. Updated rooms and very friendly staff. The hotel is attached to the Macroplaza and the paseo for lots of shopping. The famous Sanborns is next door or breakfast at the hotel restaurant. It’s easy to run back to the hotel for a quick shower or nap. In the US, this type of hotel would be too expensive for me. We paid around $60 a night for two queen size beds and an ante-room with a pull-out sofa, bar, fridge, sink, and microwave. Ask for Mario or Jorge...they are awesome hosts! There is one woman sometimes at the desk who isn’t as friendly, but everyone else is. (Skip the Colonial Hotel next door. No one was ever at the desk, and the rooms don’t lock from the inside.)

Secure and Friendly

The hotel is centrally located in downtown Monterrey.  Very good restaurants, shopping, and museums within walking distance.  The room (suite) was clean, very comfortable, and secure.  This is a small hotel and the staff is very attentive.

Great stay!

Couldn't ask for a better location...shopping, eateries (all types), museums--all within walking distance, parking is great, and WiFi in the room.  Junior suite had king bed, small living area with table, chairs and sleeper sofa, a small refrigerator and micro wave.  Room was clean and comfortable, staff was friendly and attentive.

Very pleased

It is our second time in this hotel, the place is very well located, rooms are spacious, clean and well equipped A/C, cable TV. WIFI. A king size bed is a plus, good for business and family. Continental Breakfast complimentary, also a la carte menu fora good price. We really enjoy that place, they just need to make sure to put bottled water in rooms. The staff very friendly and polite. The price of 75 dollars for a mini-big suite we really recommend This Place!!!

Very good and well located with lots of space and smoke free!!!

We have made reservations for 2 rooms in 3 months in advance and we were confirmed that even if the rooms were not going to be adjoining, they would be on the same floor (which we required for specific participants of our party), when we get there not only have they lost the reservation but by the time they gave us our rooms they were on two separate floors. After asking the front desk lady to please check our reservation and to change our rooms she said that they couldn't move us because there was a group on site and it was imposible to move us from where we were. Once we got to the rooms they smelled mushy and the mirrors on the main room were shattered, the "view" from the window was a bunch of old metal ghetto like looking ceilings, the bell boy was really un polite to us for telling him to please put our luggage on the bed instead of in the closet and he even said that if we had a problem we should talk to the manager. We immediately checked out and ask for a refund for our money to look for another hotel, when checking out the lady at front desk said with a sarcastic voice: "good luck finding something, because there are probably no rooms for you in the entire city". Anyways, at the end we stayed in a great hotel close by and enjoyed a lot Monterrey.

Not worth it

I go to Monterrey somewhat often. I had stayed in this particular hotel a few months back, we were very comfortable with the services, and how the rooms looked etc. So this last time I visted Monterrey, we went directly to this hotel again. The day of checkout, before checking out I left my purse in my room while I went to eat breakfast (since my room was in the 3rd floor, and the cafeteria was about 4 rooms away); trusting that everything would be fine and trusting the professionalism of the hotel, I never thought that choice was going to cost me so much. 
Turns out that when I go back to pack my stuff to leave the hotel, I see a couple of pillows I had left on the bed, on the floor against the wall. I let my father know at the time, and I checked and thought nothing was missing(forgetting to check the purse), when I get home that night, I notice that out of 160 dollars I had taken on the trip i was left with no more than 30 dollars. 
We called the hotel Monday since we had gotten home late night on Sunday. NO PROFESSIONALISM AT ALL! The manager never spoke to us personally, the whole situation seemed like the hot potato game, nobody wanted to take the blame for anything or accept anything went wrong. 
Turns out they check the camera or something, and did see that the cleaning lady entered 2 times, 1 being when she wasn't supposed to enter (while I was eating breakfast) and the other being after checkout. Supposedly they did fire the lady, however they refuse to give the money back...
They offered a free night at the hotel(by the way; it was a message from the manager I imagine, because he never made a single call to us, or speak to us at all) -which doesn't even equal to half of what was stolen -129 dlls moreless-; talking about some "policies"the hotel has, that by the way are never shown to clients, nor are they written in a contract at the time of checking in etc. 

so, 1) if they already fired the lady because it's evident that she entered the room with no reason -but to probably steal - why refuse to give the money back? 2) Do they actually think that we will go back to that hotel after they stole money from me and they refuse to give it back? specially knowing that anyone has access if they want to , to the room ignoring if you have checked out already or not? next time they'll probably steal the flat iron or clothes etc. to later say they have "no obligation to give anything back and that what they offer is just as a courtesy" 3) How can they possibly hide behind policies"" that they don't even show to you, nor do you sign agreeing to in the first place?  

and last thing, yes, the hotel may be beautiful, the food etc. but when something like this happens, and the manager who is supposed to be professional , refuses to contact you and everyone covers up for him and each other, what does that tell you?

Rose Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Accessibility

Services and amenities

Meals

Internet

Tourist services

Parking

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment