Russian citizens must have an original Russian passport upon arrival.
After booking, guests need to contact the apartment 1 hour before arrival. Contact information is provided in the booking confirmation.
A manager greets guests in the apartment or remote check-in is possible through key boxes. The check-in procedure must be agreed with the apartment at least one day before arrival. If the booking is made on the day of arrival, instructions must be received at least 1 hour before arrival. Check-in to the apartment is possible from 09:00 AM to 11:00 PM by prior arrangement. Calls are accepted from 10:00 AM to 09:00 PM.
Payment
In the hotel
In cash
In the currency of the hotel — RUB
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru