from 4,282 ₽
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business trip, company
June 2024
Apartment for 4, 4 nights
What was bad
There is no reason to deduct 5000 rubles deposit and room leakage, please do not book this room!!!!I stayed in this homestay for a total of 4 days, but it took me nearly 2 hours to pay the deposit and cleaning fee on the day I checked in. As a foreign traveler, I did not have a local bank card or local APP to pay the deposit, so I could not see the landlord. It is recommended to state on the booking page that the deposit and cleaning fee must be
Guests' photos
Hello, Wani. We are very sorry to hear about this situation. We have to note that we specify everywhere that payment is by bank transfer only. Also in the offer contract there are conditions for damage to the hotel property and the towels were damaged. On your request we operatively sent a technical service to correct the situation and successfully solved it. But this does not give you the right to damage hotel property. We could have sent a cleaning service to clean the property and you would not have needed to use the towels. We hope for your understanding. Sincerely, Knokey!