Russian citizens must have an original Russian passport upon arrival.
To check in and to be able to check in without contact, guests must call the day before check-in to receive further instructions. Check-in is possible from 08:00 AM to 10:00 PM, in case of night check-in it is important to contact the apartment before 10:00 PM.
Check-in procedure: Contactless self-check-in. The day before check-in, guests will receive a message on WhatsApp from the remote guest check-in service, to the number specified during the booking. Instructions:
1. familiarization with the offer agreement
2. attaching passport data
3. payment of the security deposit
4. attaching a payment receipt in a reply message, guests will receive electronic codes for self-check-in, which will be valid during the stay.
Payment
In the hotel
In cash
In the currency of the hotel — RUB
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru