until February 8, 2025
from 3,613 ₽
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business trip, solo
October 2022
Superior Apartment (main building), 1 night
business trip, solo
Cleanliness
10
Location
10
Value for money
Service
10
Room
10
Meals
10
leisure, family
October 2024
Comfort Double Apartment (full double bed) (child meal not included), 3 nights
What was good
The location only
What was bad
The room space very tight , no elevator and they’ve give us a rooms in the upper floor while i have older women and kids , they should have bellman with additional pay at least to help the guest for their luggage , once we reached the hotel door locked with access i was not aware they must informed the guest before he arrived cuz I didn’t have internet to connect and no russian sim card yet to contact the hotel i was waiting till
Dear guest!
Thank you for sharing your experience. I am sincerely sorry that your stay did not meet expectations. There really is no doorman in our hotel.
We apologize for the lack of information about the entrance to the hotel and possible difficulties with access. To enter the hotel, you need to press the bell button and the administrator will open the door or use the password. This system was created to ensure the safety of our guests and their belongings. We will take your comments into account and work to improve the awareness of the guests before their arrival.
Your feedback is very important to us, and we realize that we have points for improvement. We hope that in the future we will have a chance to show you the improved aspects of our service. Thank you for your honest feedback. Sincerely, the hotel team.