Name: MainStay Suites Columbus next to Fort Moore
Address: 3662 Victory Drive, Building B, Columbus, Columbus, Columbus, 31903, United States of America
Rating: 8

Shopping on site

24-hour reception

Elevator/lift

Smoke-free property

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Picnic area

Recreation

Free parking

Parking

Seasonal outdoor swimming pool

Pool and beach

Business center

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Columbus Airport

Harris County Airport

Auburn University Regional Airport

MainStay Suites Columbus next to Fort Moore

Columbus

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Stayed here for three days exceeded my expectation. Nice and safe area. The beds are way more comfortable than a Hilton we recently stayed in. If the wife is happy I am happy hard to please her at times-being Hilton members but our very first time giving this brand a try. Will be back very soon- This will be our go to hotel.

Best Hotel in town and Beds are super comfy

Checked in at the hotel on Friday, October 13 in the evening.  The problem with the room was that the toilet was not functional.  I spoke with the desk clerk and she told me that maintenance personnel had left for the day.  Someone would be available to fix the problem the next day. I could not believe my ears!  I was told that there were no other rooms available.  Later I was told that there was a room with a king size bed, but there would be an extra charge.  Nothing was acceptable to me.  My wife and I were forced to find another hotel late that same evening.  We were in Columbus for my 50 year high school reunion.  Needless to say, this hotel ruined our experience.  The next day, Saturday, I spoke with the manager about our troubles with the hotel, but she was not helpful at all and definitely was unsympathetic and unmoved by terrible customer service  I spoke with the general manager by phone on Monday, October 16th.  He offered some apology, but no resolution at all.  I originally booked two nights, but I was charged for one night, a night that never happened.  All charges have been disputed with my credit card company.  There were other things said by management that I have not recorded here, but when all is said and done, this was the WORST hotel experience of my life.
Please take heed, avoid the Mainstay Suites Columbus Next to Fort Moore at all costs!  You will be glad you did. 

The Toilet Did Not Work and Management Did Not Care

Terrible Hotel. They only get one star because I can not give them negative stars.  On February 8, 2022 I attempted to check in with a reservation made in October 2022, I was told they overbooked and they did not have a room available.  The person at the front desk was NO help and indifferent.  From what I saw of the hotel it appeared dirty, and the bathroom in the lobby smelled terrible. TERRIBLE EXPERIENCE!

TERRIBLE EXPERIENCE!

BEWARE: i was in this hotel for one year due to work (maid service horrible) was forced out due to a tree fallin into the roof, was told by mgr leave stuff in room we would reopen asap called a week later said prob sept 1st called 2 weeks later said maybe not til jan 1st
by now was told need to get stuff out of room. all doors are wide open due to that conditions of the hotel from water damage and such, staff is watching over hotel 24/7 you would think your personal stuff would be ok givin i was told to leave it there due to police making everyone get out of hotel immediately.... no such thing when i went to get my things $500.00 worth of clothing, personal items, cooking appliances and more were gone when the mgr was asked all i was told is they stole the tv in the lobby to being an ex employee of the hotel industry if your employees are security 24/7 while no one is in hotel guess the employees are helping themselves to the stuff ...

very bad customer service

I booked the reservation a week ahead of time. My needs were that we needed 2 beds with couch. When we arrived around 4 or 5 pm our room was not available. The desk clerk looked and looked for a room that was comparable. The clerk was working alone and the lobby began to fill up. I stepped back to let some of the crowd get cleared out but it just kept building.  The clerk escorted me to the room type that should have been available for our needs only to find it dirty, and the next 2 rooms dirty as well. The person at the desk did everything they had been trained to do, I inquired about him making arrangements at another hotel that may be able to accommodate and he said we don’t do that. So i driven 16 hours and waited 2 hrs to find I didn’t have a room and a flight coming in to pick up my daughter within the hour and no hotel room. I frantically start looking for another hotel to stay for 3 days. I look through the choice app and book another room. (Only to find out it is the same hotel only a different name) the sight is still offering the room type i just was told was not available. I attempt to cancel that reservation on the app. That’s not an option. I call the hotel 4 times in a row and get a recording that my call cannot be taken at this time. I am charged for that room, I have called the hotel and left a message with no return phone call! 4 days later! We did find a hotel to stay at on our own across town. Which cost me $100 more plus the $120 i was charged for the room that was not available and no one will call be back. I just want to be reimbursed for what was not provided. I was promised extra points on my choice account and that did not happen either.  Very unhappy with a hotel I didn’t even get the chance to stay at.

MainStay Suites Columbus next to Fort Moore

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Accessibility

Services and amenities

Meals

Internet

Recreation

Parking

Pool and beach

Business

Sports

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment