Name: Americas Best Value Inn Horseheads
Address: 4133 Route 17, Horseheads, Horseheads, Horseheads, 14845, United States of America
Rating: 4

24-hour reception

Smoke-free property

Express check-in/check-out

Television in lobby

General

Room service

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Breakfast

Restaurant

Vending machine

Kitchen

Meals

Free Wi-Fi

Internet

English

Multi-language staff

Languages Spoken

Picnic area

Recreation

Free parking

Parking nearby

Parking

Business center

Fax and copy machine

Business

Personal protection equipment for staff

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Museum at the Depot

Elmira Corning Regional Airport

Ithaca Tompkins International Airport

Americas Best Value Inn Horseheads

Horseheads

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I must say I'm very impressed by  Travelodge and their employees. Upon my arrival walking into the lobby I was genuinely greeted and Immmediately assisted by the front desk clerk. The Lobby was very clean and i have no complaints whatsoever, my room was how it should be, clean floors and no wrinkle beds. Ever since this motel has opened back up under different management, this place gets better and better with customer service and cleanliness. I will be returning. Not just the hotel its self but the employees are a big reason for staying again also. They are family-oriented, in which gives a qelcoming feeling to us customers. Now tbats an experience.

Hospitality

We needed someplace to stay for less then 8 hours that was pet friendly. Because we needed 2 rooms and we were staying for such a short time I was looking for something cheap. We arrived late and was able to still check in. We wanted both rooms next to each other and the nice lady at the desk accommodated us. She was very friendly at check in. We got up to our rooms via stairs no elevator. The one room even though it was smoke free still smelled  very badly of smoke. I called downstairs and the lady here again was very nice offered us a new room and was even willing to bring us the key up. The new room smelled better but the air conditioning was not working properly. The fan that blows the air was not working. We didn't want to bother again so we dealt with it. The other rooms air worked great and did not stink like smoke but was more outdated then the other room and was not clean. The bathroom had dead bugs and hair on the floor. The curtains had stains and burn holes and the walls look like some one just smeared something down them. 

When checking out we encountered another nice lady. There was no breakfast of any sort and I am not sure if that is because of Covid. 

Overall the staff was pleasant and helpful. Given that I spent less then 50 a room I did not expect to be staying anywhere fancy. If you need cheap and very short term this hotel is it.

You Get What You Pay For

We booked two rooms for one night - one for me, one for my daughter and her partner. Lying in the bed before going to sleep, my daughter suspected a smoke detector on the ceiling had a camera in it, so they examined it at 9:30 pm - just looked closely at it, did not disable it. At 12:45, three security personnel pounded on their door, demanding to be let in. My daughter and her partner refused, yelling at them to go away. They inserted a tool under the door and forced it open, then pushed their way into the room. They never looked at the smoke detector and left. 

Do not stay at this hotel.

Sleep in your car instead of this hotel - security guards forced open door at 12:45 am to check smoke detector

DON'T STAY HERE. Our stay was terrible. The place reeked of cigarette smoke, and even our non smoking room smelled unfortunately. Everything is old and dingy. The windows look like they have never been washed. The towels were more like rags than towels. The lock at the back door was broken, so anyone can just walk in off the street. The location was desolate. There was no clock or radio. Their website stated that breakfast was available, but in reality it's only offered on the weekend. The staff apologized that the website wasn't correct. No housekeeping. Would never recommend staying here!!!!!!!

Travelodge by Wyndham Horseheads

Avoid this place. You are better off sleeping in your car.

I stayed one night 01/15. I got there late and after they run my credit card I asked how I could get on the wifi. I was told, ohhh....it's not working.

I got to my room. If was filthy. So I went back to front desk to ask for another room. I got another room, which was somewhat more sanitary. However, the TV didn't work.

Eventually some guy fixed the TV so that it sort of worked (TV feed wash misaligned with the TV so I couldn't see any subtitles....)

In the morning, I discovered that the switch in the bathroom that would allow me to take a shower didn't work. I settled for a bath, but, alas, the plug didn't work either. So, I left without a shower bath.

I decided against trying to get my money back since driving in a foul mood can be dangerous.

AVOID AT ALL COST.

Worst Motel I've ever stayed at.

I don't know where to start, Has the local code or health inspector ever been in here? No clock , No blanket, Toilet paper installed backwards dragging on dirty wall, bed so low you have to reach hi for the remote to work, No laundry bag, Shower barely hot, needed vacuuming. Front desk girl fast asleep at check out. couldn't find my reservation, then tried to raise my rate. the only thing nice were the towels they were clean and soft, and other than the carpet the antiquated room was clean . When we made our own bed with the blanket the desk girl brought us we noticed the bed bas bagged??  We were so tired we stayed and wanted to burn our clothes. No breakfast said they were waiting for a permit? not that we would have eaten anything in that place.

I was booking online over a week ago before I went to Travelodge with my confirmation number. But front desk said no room for me. I had called the customer service she said I do have a room. She called the hotel front desk but I still no room for me. She was nicely reply me said she can't get room for me and I have find a room for myself. What's the Wyndham service for customer policy? I had find a room for myself 10:00 PM with my family and the risk does not apply the room has confirmed.

Don't expect you have a room with confirmation number

We booked a room through booking.com and arrived at the Budget Inn round 10:45 pm. The man at the front desk was rude, interrupting us and seemed to not know where to look at our reservation. Trying to be helpful, we told him we called but no one answered. The man claimed he was at the front desk all this time so I showed him my phone with dialled calls and then he said he was home at that time. Already seemed weird. Then he said he could accommodate us but for higher price ($50 more than what we booked online). So I told him this doesn't seem right after which he started shouting at me and telling me to not insult him and leave. I tried to tell him I didn't say anything insulting but he wouldn't stop shouting. He was being so aggressive for a moment I feared he would use physical force. STAY AWAY from this place, no one deserves to be treated like that especially after a few hours of driving. After this disturbing experience I read reviews and it seems this is their technique to rip people off.

This place should be closed down.

Americas Best Value Inn Horseheads

Main amenities of the mini-hotel

Location

Available rooms

Location

Description of the mini-hotel

What other amenities are there?

General

Rooms

Accessibility

Services and amenities

Meals

Internet

Languages Spoken

Recreation

Parking

Business

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment