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September 2023
GENUINE SERVICE GOES A LONG WAY!
The front desk agent.... LANTIS!!! This is my 3rd time staying at this location, and he puts the CUSTOMER in customer service! Lantis takes the time every time to have coffee freshly prepared upon my arrival, he is fast with my check in and has my room keys ready. My very first encounter with Lantis
family
April 2023
Great stayed!
We had no complaints, our stay was wonderful! Our suite was amazingly roomy & clean & we had the most pleasant checked-in & out. Thnks for our stayed & future RSV! My main complaint was that the bathroom needs an air vent or fan bc it was quite foggy following a shower!
April 2022
Pleasant week in New Iberia starts here.
The room was very clean. Staff pleasant and professional while taking care of any needs we had.
The grounds were kept well-groomed and they had a nice spread for breakfast every day. Patsy at the front desk was very nice and informative regarding Avery Island and the whole area.
couple
May 2022
Great place!
Great place! Nice breakfast and pool area. We stayed in the suite and it was spacious. The outside looks sketchy but it’s an old place. Paint could go a long way. But other than that will stay here again
business trip
October 2022
What’s the point of being a member?
Wyndham and Ramada are not in agreement with anything concerning the members!
So What is the point of being a member?
The lazy customer service was ridiculous!
I spent more time in the lobby (2 hours) trying to check in on my device because the first clerk said she couldn’t help me check in using
March 2022
Customer safety
When renting a room I expect to feel safe and in a clean space. The room was clean enough but the locks to both adjoining rooms were broken one of the doors was stuck so it wasn’t a huge issue but the other door was fixed by placing a table in front of it. The maintenance crew could not have missed
couple
January 2024
Totally disappointed
Shock by the roaches in the microwave and fridge one even crawled in my husband's food. A hole in the wall and to top it off the ceiling plaster in the bathroom looked like it was mildew and the walls needed painting or cleaning last but not least the front door was rusted.
family
May 2023
Run down
The hotel was run down. They are renovating so hopefully that will be fixed. Rusty hinges, loose commode seat, faucet separated from the tub, type things. The staff was very friendly and helpful. The included breakfast was very good. There was plenty of parking.
family
April 2023
Horrible
Mold in rooms carpet nasty need to be shut down until the hotel is up to code. The staff was nice but the rooms were very horrible. We had several family members staying at this Hotel that experienced the same problems.
March 2022
Photoshop MUCH??!!
Should have been named a MOTEL instead of HOTEL. Pictures online portrayed a new, clean remodeled environment and the room we stayed in was furthest from it. Very disappointing!!! Parking was limited. Was awoken by the sound of loud bass because there are residents living right behind the rooms.