Best Western Mason Inn

What was good

About 15 minutes from downtown Cincinnati. Lots of restaurants and shops nearby. Good location. Close to the freeway. Plenty of parking. They offer free breakfast and it’s not just cereal and muffins. They have Belgian waffle makers with 2 flavors of waffle batter, eggs, sausage, bagels, English muffins, cereal, hard boiled eggs, yogurt, hot cereal, coffee, tea, juice, milk, and water. The young man working during breakfast (7a-10a) was extremely attentive, kind, and efficient. He kept the dining area stocked and clean throughout the duration of breakfast and even assisted me when I was figuring out how to use the waffle maker. The service is excellent. The bed was soft and comfortable. There were plenty of pillows and they were very comfortable. The bedding was clean and neat. There was plenty of storage space in the dressers. Everything worked properly and was clean. I was actually impressed at the cleanliness. Sometimes you go to hotels and you can see in the corners or around the furniture that the cleaning isn’t done so completely but here everything was very clean, even in the bathroom. I was very happy with the cleanliness. They also had plastic blockers under the dressers blocking things from rolling underneath which I love because we have a toddler. I always need a fridge and microwave in a hotel room so I love that they have that. There was very good lighting and the air works well. The room was wonderful. The whole hotel was very clean. You could see that they were constantly keeping up with the cleaning. It’s a small hotel but the weekend was stayed was sold out because of the concert as well as multiple Sports tournaments so it’s still a big job to keep the place clean and they were amazing. The staff were extremely welcoming and polite. Everytime we needed something (towels, toilet paper) they got it for us right away. They were all kind, efficient and professional.

What was bad

The toilet water pressure was a little weak and there was a slightly bad smell from the sink drain in the room. I feel that when booking, the website should provide more pictures of the rooms and clearer descriptions of the rooms. There was some confusion/miscommunication about what room I booked.