Name: Residence Inn By Marriott South Bend
Address: US South Bend - IN Mishawaka SBE, South Bend, South Bend, South Bend, IN 46617, United States of America
Rating: 7

Air conditioning

24-hour reception

Heating

General

Fridge

Family room

Indoor Fireplace

Cable TV

Hairdryer

Shower/Bathtub

Rooms

Iron and board

Telephone

Iron

Services and amenities

Microwave oven

Meals

Free Wi-Fi

Internet

Offsite parking reservations required

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Health and Safety Measures

Location

At the hotel

Pfeil Innovation Center

Memorial Family Medicine Center

Fresenius Medical Care at Memorial Hospital Of South Bend

Memorial Hospital

East Race Waterway

South Bend Civic Theater

Coquillard Park

Howard Park

Healthworks Kids' Museum

Compton Family Ice Arena

South Bend International Airport

LaPorte Municipal Airport

Residence Inn By Marriott South Bend

South Bend

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

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37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

New management is working hard to bring this property up to standard from the previous owner. Staff is super friendly and helpful. They were quick to address a few issues with my room. This was a great location for walking/biking to downtown along the riverfront. Quiet location. Will definitely stay again when I'm back in South Bend!

Great South Bend Value

My wife, daughter and I stayed at this hotel while visiting a local college (saint Mary's). The check in was simple and quick and the person staffing the front desk was GREAT. The room we were given was exactly what we asked for. It was clean and no issues were noted. We went to check out and have breakfast the next morning and I was surprised that the front desk clerk was the same one that checked us in (9pm the previous evening) but was even more surprising was the fact that he remembered my first name (Wow). To me that says...service...

Use this hotel when visiting the area

My husband and I really enjoyed our stay here over the weekend! We went to the Notre Dame football game on Saturday and the free shuttle to campus was an added benefit and the shuttle driver was very sociable and kind. The room itself was very clean, quiet and welcoming, my husband travels a lot for work and always stays at Marriott properties and he said "I wish all my Residence Inns looked like this." We did not attend the complimentary breakfast, but it was very crowded both days we were there and I thought the basketball court and playground was great for kids. I would recommend this hotel for anyone traveling to Notre Dame or South Bend, we would 100% stay here again.

Great Hotel

My wife and I stayed here for one night when we came up for a football game and couldn’t have been happier with our stay.  We requested an early check in and our room was ready when we arrived at 1130 am.  Check in was quick and the room was clean, comfortable and quiet.  It was an easy walk to campus and they even run a free shuttle before and after games.  All of the staff we encountered went out of their way to ask if we needed anything and to make sure we were enjoying our stay.  Definitely will stay here again when in town.

5 Star Property

The sleeping portion of the room was spacious and clean and the rates are very reasonable. That said there are some issues here that need to be addressed. This is an original format RI with 8 house buildings surrounding a main lobby building. The grounds were very unkempt, leaves were everywhere to include the door wells of the first floor apartments. External maintenance seems delayed or deferred. While the living area of our apartment was as described, the kitchen area was dirty and I would not have used it- there was a film on the glasswear and several bugs (not roaches) in the unswept corners. Service was polite. I would stay here overnight as we did but would think twice about a longer term situation. 

 Average

I was so disappointed in my stay at this Residence Inn location.  This was the first time visiting a Residence Inn and my stay was horrible.  I was with a 3 family group and all of us had to switch rooms  for various reasons.  Rooms not clean, smelled like cigarette smoke, fixtures broken, no remote controls and etc. Not to mention that our sleep comfort was disrupted all night by college students staying at the property to have parties.  I really so disappointed and tired the next morning.  The only upside from my stay is that the GM did take care of our stay because of our mishaps.

An interesting Stay

This property is not being maintained and it looks like a cheap, rundown apartment complex on the outside.  When we checked in, there was a bag of trash near the entrance to our room and litter in the parking lot.  The litter was never picked up.  There were weeds growing in the "landscaping" throughout the property, even at the front entrance.  A vehicle had torn off part of the roof over the entrance area and this was not repaired.  

In our room, there was a cleaning cloth on the bathroom shelf, huge dust bunnies behind the nightstand and hairs (not ours) on the bathroom floor.  We should have left.  But we decided to stay, I got out my sanitizing wipes and disinfected the surfaces.  Pictures are attached of some of the issues listed here.

Other reviewers have mentioned very similar issues and have gotten a lip service answer from the manager.  I can't imagine how regional or other upper level managers don't know of the condition of this property, since the on-site manager is not making any changes.

Think Motel 6, not Marriott

I'm sure this hotel has a certain market that it caters to, and it probably caters to that market very well, but I would make me strong argument that "business traveler" is not its intended target market. I had a choice between another newer Marriott property downtown and this one - I chose this one because the Residence Inn typically is a better value overall. By the end of my stay, I wish I had chosen the newer property.

First impressions are lasting - first room I was assigned was dirty and missing a TV. The front desk laughed about miscommunication with their housekeeping staff, so I dismissed the incident as such. My reassigned room was directly upstairs from the original - clean, but it looked and smelled of an aging property.

Previous experience with properties that have this original RI layout tells me that there are nice, spacious rooms available with vaulted ceilings and lofts. I realize that these are two bedroom rooms and I was traveling solo, but as a higher level Bonvoy member, I have been upgraded into a two bedroom suite in the past. The empty parking lot made me curious that maybe a larger group was anticipated my second night. That was not the case, however - mine was the only vehicle near my eight-unit building both nights. Other than the principal, this is a moot point.

Another sign of age was what I presume to be the furnace that was locked away in the main closet area. I did not get a good night's sleep either night because whenever the furnace kicked in, I was startled awake by the sound of a freight train. I typically am a very heavy sleeper so if something wakes me - especially repeatedly - it says something about the noise level.

For me, the last straw was my check out experience. I checked out mid-morning and stopped to fill my coffee cup for the road. I was the only person in the lobby at that time. Rather than standing at the desk and making sure I did not have any issues or concerns, the desk agent (who clearly saw me as she walked back to the desk from whatever she was doing) sat down in the office and grabbed her phone. I walked up and watched her skilled fingers texting away for a good 30 seconds - even made a few noises at the desk, but her attention stayed on her phone. I finally said that I did not want to interrupt her and told her my room number, then walked out before she could give whatever apology she felt may have been appropriate.

Even taking the age of the property into consideration, this is a far cry from what I would expect from a Marriott property. Lots of room for improvement!

I will stick with my gut and check out the newer property downtown next time I am in South Bend.

Showing Its Age

The staff saved this place from one star. Excellent front desk interaction as we rolled up around 8pm on August 13th. Good guidance on room selection and restaurants in the area. Room was good enough for the night though it could use a deep clean. Housekeeping was ok but grates are dirty, under pullout bed had stuff left behind by cleaner. For a night, for the price? You could stay in much worse. 

Overnight OK

When I woke up the next morning I noticed that I had parked my car right next to a broken liquor bottle and that there were cigarette butts littered all over the place. The parking lot still had upswept leaves which would be understandable if it was the fall but this was in July. On the second day I noticed that the dirty linen was left in the hallway outside my room by the housekeeping and was still there in the morning. I went to the front desk to voice my concerns and was told that the manager would call me but that never happened. I logged on to the Marriott website (I am a Silver Elite member) to provide feedback and noticed that someone else filled a similar negative feedback three weeks earlier and that the manager responded back apologizing and stated that it would be addressed but obviously that never happened. I called Marriott Customer Support and provided explicit details of my experience, was assigned claim #144650788 and told that the manager would reach out to me. That never happened, I eventually got an email from Marriott Customer Service with an apology and awarded 2500 points. That means that if this happens to me nine more times I would have enough points to stay one night at an average hotel (Category 4).
Very disappointed with the conditions and even more disappointed with Marriott's responsiveness. Hilton will be my future first choice.

Residence Inn By Marriott South Bend

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Parking

Kids

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

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