Name: Pina Boutique Inn - Hotel Elite
Address: 35 Nui Ngoc Street, Cat Ba, Haiphong, Haiphong, Haiphong, 180000, Vietnam
Rating: 6

24-hour reception

Elevator/lift

Ticket assistance

Terrace

General

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Beauty and wellness

Pets Not Allowed

Pets

Location

At the boutique hotel

Cat Co Beach

Cat Bi International Airport

Van Don

Pina Boutique Inn - Hotel Elite

Haiphong

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

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18-beds

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3-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The receptionist helped us to book a tour to Halong Bay with a reasonable price. When we lost something, he helped us to find as well. Maybe hotel management is yet to be improved, but staff is helpful and nice.

Helpful staff

From the moment of our check-in our host was welcoming and actually very funny.  He made a cabaret out of giving us heaters for the room, was helpful in suggesting places to go and WAY beyond the call of duty, even searched us out when we were late going back to the hotel.  He stayed up and watched out for us when we had a little difficulty finding the place after a great night out in one of the pubs in the town.  Nice, fresh made to order crepes for breakfast and a great send off when we left - I even got a hug!  What a character!  Very comfortable stay.

What a host!

We have been there off season and enjoyed it.  But don't go to Cat Ba during summer weekends and national holidays unless you love Asian crowds. 
We are a family with 4 children, so we enjoyed the clean and spacious rooms with two queen size beds. Furniture is cheap - even the hotel is less than one year old, it shows already signs of wear and tear. Breakfast is ok if you avoid the pancakes.
The manager was very friendly. When the TV in our room didn't work and could not be fixed, he offered us to move to another room.
We paid 25 USD per night - good value.

Off season!

We stayed here for 4 nights,  room was nice but never cleaned. Not fair when not putting toilet paper in toilet.  Had to ask for clean towels and toliet paper.  Not a problem but staff had very limited English, got there eventually but not very fair. 

Wifi in room none existant. 

We were only people in hotel for 3 days but guy felt need to ask us to leave room at 11.50, found this odd. We had told him we would be out by 12.  Staff were a bit odd for most of stay, albeit friendly. 

Quite good value at 300, 000 dong a night. 

We found room pretty comfortable and high floor had decent view.

Not a bad place

We stayed here for 1 night and although some may say you get what you pay for, waking up feeling like I had been hit by a bus wasn't what I expected. The staff weren't particularly helpful or happy for that matter but when they were trying to clean the room at 7am I wasn't best pleased. On a more positive note, the price was good, location perfect and the rooms were clean. I've paid similar prices for better accommodation in more expensive areas so not one I will be going back to any time soon

Ever slept on a plank of wood?

Really awful, booked a room and when we arrived there was no one at reception. 
20 minutes later when someone did arrive they ignore us and began speaking to the other staff in Vietnamese, so we decided to leave after about 25 minutes of waiting. Don't stay here. 

Luke

Our visit at the island was a two-day trip. Thanks God we stayed at this hotel only for one night! At the harbor we met our driver who, without any word, took us to the hotel. As a part of the tour we also had a tour guide (for two days) who was organized by this hotel. Unfortunately the guide was not there. 

We went out to eat something and relax after whole day. I honestly have to admit that we did not want to spend time in this hotel. We returned to the hotel around 22pm and then we met our guide, who was trying to convince us that he was guiding us through the national park today. Scam!!!!!!

All of this was happening through the owner / manager of the hotel, because the guide, barely understood a few words in English. Overall the situation was bad and the staff behavior was pathetic. Nobody told us anything, did not say what was going on, and what was the plan for the next day. The service spoke to each other in their own language ignoring us. At one point we had the impression that they were lying to us and cheating. We did not feel safe there!

The hotel was dirty and the smell of mold was everywhere. Bed linen on the beds... awful. Disgusting!

The next day we were told to leave the hotel at 8am.

In summary: avoid this place !! On the main street you will find much better hotels and the service of  cafes and restaurants will welcome you with a smile.

Never ever stay at this hotel!!!!

My friend and I were put up in this hotel as part of our Halong Bay tour with Kangaroo Tours. We were extremely disappointed. The tour itinerary told us that they didn't use the 'old and tired hotels' on Cat Ba Island so we were hoping for something that was at least clean. I was aware that it was high season due to the public holidays in Vietnam at the time. 
When we checked into our room, I found footprints and yellow stains on my bed linen. I looked at my friend's bed and found the same. We called reception and asked them to come and change the sheets for us. Three men came to do this and on their first attempt they replaced the dirty sheets with more dirty sheets. This happened twice more. A fourth bloke popped his head in the door and said to just put the blankets that were in the cupboard on the beds. I understand Vietnamese so I promptly told them that we required clean sheets. We then called reception to get in touch with our tour leader (as he hasn't advised us how to get in touch with him should we need anything). The hotel owner then appeared with our tour leader. They eventually found some cleanish sheets and made the beds. The hotel owner also suggested that we just use the blankets in the cupboard as sheets (to which we again replied that we needed actual sheets!) and then turned to me and said "it's high season" as though that justified them giving us stained sheets (or none at all). I advised him, "regardless of high season or low season, you should at least have clean sheets yes?"  He didn't answer. 
The breakfast in the morning was also questionable. Not sure why they only gave us options for a 'western' breakfast. I'm in Vietnam! Who's looking for a big English fry up?? But sure enough the bacon, eggs and hot dog option was awful. Our tour companions ordered other dishes and no one felt positive about their breakfast. One poor girl had a pancake that was still raw and runny in the middle.
If you can avoid it, give this place a swerve. I provided feedback to our tour leader to suggest that Kangaroo tours never use this hotel again. The service is non-existent. And if they can't deal with high season, why run a hotel?? Awful, just awful.

Pina Boutique Inn - Hotel Elite

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