Name: Green Capital Hotel
Address: No. 38 Hai Truong Street, Hong Hai ward, Ha Long City, Quang Ninh Province, Halong, Halong, Halong, NULL, Vietnam
Rating: 2

24-hour reception

Elevator/lift

Smoke-free property

Security guard

Express check-in/check-out

General

Room service

Family room

Rooms

Laundry

Dry-cleaning

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Taxi booking

Transfer

English

Languages Spoken

Free parking

Parking nearby

Parking

Water park

Pool and beach

First Aid Kit

Beauty and wellness

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Van Don

Cat Bi International Airport

Green Capital Hotel

Halong

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We booked one night in a two bed room with windows in the Green Capital Hotel via booking.com. We  choosed the hotel because of the pictures of modern and clean rooms they showed on the page.

We came with a night bus from Ha Giang not knowing when we would arrive in Ha Long. So we just booked a room for the next night. When we arrived  at 4am, we went directly into the modern looking hotel and tried to ask for a room in the hotel for this night. The first thing was, that the staff didn't speak english at all. After the check in, they signed us with their hands to follow them. They didn't went into the hotel but went over the street in an other, older looking hotel called Thu Do Xanh (what means The Green Capital in vietnamese). We tried to tell them that we booked for the other one, but they forced us to stay in the old one or pay more than 20 $ for the other one. We decided to stay because it was in the night and we thought to get the room in the newer looking hotel at the next night. But we were wrong.

The room they gave us was a small single bed room. The room smelled very moist and we could see mold stains on the wallpaper. Also there was a yellow used cotton swab on the ground. We tried to complain but they didn't tried to unterstand us. So we went back, because we were to tired and also thought that we would get the better room in the other hotel complex in a few hours. 

The next day we went to the counter and told that we want to check out at Thu Do Xanh and want to check in our two bed room at Green Capital. The new staff didn't speak english as well. They even didn't tried to understand us by using a translation software or google translator. Also the managing director who arrived didn't speak english, so it was us, who decided to use google translator for the communication. It's a shame for such a big hotel complex.

They wanted to give us the same single room like the night before and not one in the newer hotel. We told them, that we booked a two bed room with window. And they tried to give us a room in the third floor. This room was even worst. There were mold in the bathroom everywhere and yellow stains on the carpet. Also three cockroaches run through the room. So we ask for an other room. Only when we fought for an other room we got it. Also dirty and mold but less then the other one.

We also tried to get a bus via the hotel from Ha Long to Ninh Binh, a service that is normaly very easy for a hotel. But they were not able to make the call. Also they couldn't organise us a taxi with an english speaking driver and were very rude when we ask for it. We were totally helpless and totally delivered to their non existing service. When we were sitting in the lobby to organise everything by our own, we saw them talking about us.

So shortversion: 
-The hotel is cheating with  pictures of it's new builing online to get customers. 
-The staff doesn't speak english, is unwilling to help, unfriendly and unable.
-The rooms are dirty, moldy and hazardous to health. 

Don't choose this place. 


Worst service ever and horrible rooms

The horrible experience started with the try to get to the Hotel. The adress wasn't known to the taxi drivers of Ha Long City. After a trip through the half of the city the driver was able to find the hotel. So we went to the reception and met a non speaking English staff. They brouhgt us in our room which wasnt in the modern "Green Capitol hotel". The room was in the hotel which lays on the opposite side. It is called Thu Do Xanh Hotel which means "Green Capitol Hotel" on vietnamese. On the pictures of Trip Advisor or Booking.com you only see the modernized Roms of the opposite one. These would cost 40 to 70 Dollar - as they told us after having confrontated them with the pictures on the website and the real room we got. The whole hotel smelled like mold. Our room was undescribable disgusting. Mold everywhere on the walls, no window, dirty, cleaning sticks for the ears of former guests laying on the floor. I saw three cockroaches in the hotel: two in the hall and one in our room. We asked for another room, a room with a window. They showed us an alternative one but that was more awful than the one we had: Mold everywhere and a smell which was that terrible that we decided to stay at our room. Additionally the staff was very unfriendly. Once we asked them calling us a taxi driver for the who understands English (so that we could leave this horrible place as soon as possible).They just said they are not able to do that or they pretented to don't understand us.
All in all I would never visit this place again and want to warn other people not to go there. It is unhealthy to stay at this place! 

Green Capital Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Transfer

Languages Spoken

Parking

Pool and beach

Beauty and wellness

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment