Name: Tai Hai Guesthouse
Address: 28/16 Hai Ba Trung, Hue, Hue, Hue, 92000, Vietnam
Rating: 5

Air conditioning

24-hour reception

Currency exchange

Smoke-free property

Heating

Ticket assistance

Gift shop

Terrace

Patio

Outdoor furniture

General

Bridal suite

Non-smoking rooms

Soundproof rooms

Room service

Family room

Cable TV

Hairdryer

Locker

Shower/Bathtub

Shower

Wardrobe/Closet

Bathrobe

Linens

Laptop safe

Slippers

Toiletries

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Wake-up service

Iron

Services and amenities

Breakfast

Breakfast in the room

Common kitchen

Bottled water (at extra charge)

Kettle

Meals

Free Wi-Fi

Internet

Car rental

Transfer services

Transfer

Russian

English

Italian

Korean

Portuguese

Japanese

Languages Spoken

Tour assistance

Tourist services

Bike rental

Billiards

Bowling

Karaoke

Hiking

Sun Deck

Ping-Pong

Recreation

Parking

Garage

Beach facilities

Beach/pool towels

Pool and beach

Beauty services

Beauty and wellness

Family/Kid Friendly

Kids' TV Networks

Kids

Location

At the hotel

Room amenities

Phu Bai International Airport

Tai Hai Guesthouse

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

When we arrived to Tai Hai, they directed us to a secondary hotel around the corner. The room was NOTHING like what was pictured on the website. The "double" beds we had were small and the "balcony with city views" was more like a jail cell with views of roofs. The worst part though was that the room was infested with bugs which followed me out of Hue on my luggage. The staff were pretty good with helping us organise transport but that was about it. A good chance for us to save some money before moving on but I wouldn't recommend this place for any other reason than that. 

Not like the pictures

Backpacking with a friend.. we've been lucky with cheap and cheerful rooms but this is one of the worst we've stayed in. On both check in and check out nobody was behind the reception desk so we had to wait.. we saw a room next to it open with someone we assume was a member of staff sleeping, made lots of noise to make sure they knew we were present and waiting but clearly got ignored.
They didn't even check the passports before giving them back to us so could have been given anyone's or lost ours.

One of the members of staff seemed friendly and asked where we were going next. Shame about lack of service. 

The room didn't look like it did in the pictures.. the tv didn't work, the blanket didn't look clean, there were no towels, the bathroom was soaked when we arrived so must of just been hosed down. The walls were filthy, need a wash or repaint. The room smelt funny and the balcony seemed pointless, the view is of someone else room, you cold practically climb into their room.

Not like pics, dirty walls, awful service and a pointless balcony

We had a reservation and they had no room!!! They had us waiting for about 20 minutes and then they wanted to send us to another hotel. We said “no” and they made faces... do not waste your time at this place.

Worst service ever!!!

We booked through booking, we normally like to see the rooms and not to use websites but we were arriving late in Huè so we needed a place to stay.
The room on booking was cheap and looked ok.
Well.. when we arrived the room where we where brought was nothing like the pictures!! It was small, the bathroom was a plastic box in the room, there was no window or closet and we barely had space to walk around the bed.
We said to the receptionist that we either wanted to be moved to a better room or we wouldn't have paid the amount displayed on booking as the room wasn't the same.
He said he was going to change it the day after.
The day after we couldn't find anyone at 08.00 in the morning, we waited 10min but we couldn't see anyone.
Same thing happend in the afternoon around 19.00 and 23.30,nobody was ever sitting in the reception. We managed to find someone at 17.00  but they said all the room were full, therefore our room wasn't changed.
The day after (at checkout) we were asked to pay 250 (instead of 227, all taxes were included, showed on booking). We refused as the all experience was just awful and we paid 190K in the end. I told them I was going to write a bad review on booking, as the place and the staff were horrible. 2 hours after I received a message from the booking app saying that my booking at their guesthouse was cancelled, and asking me why I didn't stay in the structure. Obv they didn't want me to write a bad review, just another bad behaviour from them. 
Don't let the low price tempt you, it's really not worth it, just a very very bad stay.


The worst stay in one month in Vietnam!!

Awful. I'm trying to think of one positive thing to say and all I can think of is that we were able to borrow a hairdryer from reception.

The 24hr reception is non existent. You can usually find a member of staff lurking somewhere in their back room but they're never happy to help.

When we booked this place we were under no illusions that it would be luxury but the room hadn't even been cleaned since the last guests had been in it. We knew from other reviews that the 'balcony with city views' was actually a 2mx0.5m bit of metal in between 2 buildings so we weren't shocked at that. The dirt all over the walls was the worst bit. 

Free breakfast was awful. Dry bread with a fried egg that wasn't cooked properly. Might have tried to eat it if I hadn't seen how dirty the kitchen was.

We stayed for 2 nights and chose it because it was cheap, however, we walked past other hostels in the same price range that looked a lot cleaner. 

Tai Hai Guesthouse

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Accessibility

Services and amenities

Meals

Internet

Transfer

Languages Spoken

Tourist services

Recreation

Parking

Pool and beach

Beauty and wellness

Kids

Policies

Check-in terms and conditions

Payment